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Introduction

 

NewSteps Southwest is an independent enabling support service based in Torbay, providing structured, person-centred support to children, young people, and adults who require assistance to develop independence, confidence, and everyday life skills.

The service has been established to deliver purposeful, outcome-focused support that promotes personal development, wellbeing, and long-term independence. NewSteps Southwest operates with the clear belief that support should enable people to move forward in their lives, not create unnecessary dependency.

Our approach is grounded in respect, transparency, and a strong commitment to helping individuals reach their potential through carefully planned, meaningful support.

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Aims and Objectives

 

The primary aim of NewSteps Southwest is to support individuals to develop the skills, confidence, and independence needed to live fuller and more self-directed lives.

Our objectives are to:

• Provide structured, outcome-focused support tailored to individual needs

• Promote independence, choice, and personal responsibility

• Support individuals to develop life skills and confidence

• Encourage progression and reduce reliance on long-term support

• Deliver safe, consistent, and high-quality care

• Work collaboratively with families and professionals

• Maintain clear communication and transparency at all times

We aim to ensure that every person using our service understands their goals, feels supported to achieve them, and is treated with dignity and respect.

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Our Approach to Support

 

NewSteps Southwest delivers support that is purposeful, time-informed, and outcome-led. Support is never open-ended by default and is always delivered with a clear sense of direction and progression.

Each individual receives a personalised support plan that:

• identifies strengths, needs, and goals

• sets clear and achievable outcomes

• includes agreed review points

• supports the development of independence

• adapts as progress is made

We believe that effective support should empower individuals, not create reliance. As such, support is regularly reviewed and adjusted to reflect progress, changing needs, and increased independence.

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Who We Support

 

NewSteps Southwest provides support to:

• children and young people

• adults with learning disabilities or autism

• individuals with developmental or emotional support needs

• young people transitioning into adulthood

We work with individuals who benefit from structured, consistent support that helps them build confidence, routines, and everyday life skills.

Support is tailored to each person’s abilities, needs, and goals, ensuring a person-centred approach at all times.

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 Services Provided

 

NewSteps Southwest provides a range of support services designed to promote independence and wellbeing, including:

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Enabling Support: Support to develop daily living skills, emotional regulation, confidence, and community engagement.

Transition Support: Structured support for young people moving into adulthood, focusing on independence, life skills, and preparation for adult life.

Respite and Short Breaks: Planned respite and short stays provided in a safe, supportive environment to promote independence and provide families with short-term relief.

Life Skills Development: Support to build practical skills such as cooking, budgeting, personal care, travel training, and managing daily routines.

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All services are delivered in line with individual support plans and reviewed regularly to ensure progress and safety.

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Values and Principles

 

NewSteps Southwest operates in line with the following core values:

• Independence: Supporting people to do as much for themselves as possible

• Respect: Treating everyone with dignity and understanding

• Transparency: Open communication with individuals and families

• Progress: Focusing on growth, development, and positive outcomes

• Safety: Delivering support in a safe, responsible, and accountable way

• Person-Centred Care: Placing individuals at the heart of all decisions

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Safeguarding and Quality Assurance

 

Safeguarding is central to all areas of practice at NewSteps Southwest. The service operates robust safeguarding policies and procedures to ensure the safety and wellbeing of all individuals.

Quality assurance measures include:

• regular supervision and staff training

• ongoing review of support plans

• incident reporting and learning

• feedback from individuals and families

• continuous service improvement

All concerns are taken seriously and acted upon promptly in line with safeguarding procedures.

Equality, Diversity and Inclusion

NewSteps Southwest is committed to promoting equality, diversity, and inclusion. We work to ensure that all individuals are treated fairly, with dignity and respect, regardless of background, ability, or personal circumstances.

Support is delivered in a way that respects cultural, religious, and individual differences, and reasonable adjustments are made to ensure accessibility for all.

Complaints and Feedback

NewSteps Southwest welcomes feedback as an opportunity to improve. Individuals and families are encouraged to raise concerns, suggestions, or compliments at any time.

A clear complaints procedure is in place, ensuring that:

• concerns are listened to

• responses are timely and fair

• outcomes are communicated clearly

• learning is used to improve services

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NewSteps Southwest is committed to delivering high-quality, outcome-focused support that enables individuals to develop independence, confidence, and meaningful life skills.

Our service is built on strong values, experienced leadership, and a clear belief that people should be supported to grow, progress, and achieve their potential.

We aim to provide a safe, supportive, and empowering environment where individuals can take positive steps toward a more independent future.